We take pride in delivering your orders quickly and securely. Please review the details below to understand how shipping works at trynewaura.com.

Processing Time

All orders are processed within 1–3 business days (Monday–Friday) after your order is placed. Orders placed before 6:00 AM EST are processed the same business day. Orders placed after 6:00 AM EST are processed the next business day. During high-volume periods (such as holidays), processing times may be slightly longer. You will receive a confirmation email once your order has shipped.

Shipping Cost

We offer free standard shipping on all orders, regardless of location. No hidden fees or surprise charges at checkout.

Estimated Standard Shipping Times
We ship worldwide. Below are the typical transit times after your order has been processed (does not include 1-3 business days for order processing):

United Kingdom	6-9 Business Days
Australia	5-10 Business Days
Canada	8-12 Business Days
France	6-10 Business Days
Spain	6-10 Business Days
Netherlands	6-10 Business Days
Ireland	7-12 Business Days
Sweden	6-10 Business Days
Denmark	6-10 Business Days
Norway	8-10 Business Days
Switzerland	5-8 Business Days
New Zealand	6-10 Business Days
Singapore	6-12 Business Days
United States	6-14 Business Days
Other International Locations	7-14 Business Days

Please note: delivery times are estimates and may vary based on location, customs, and carrier delays. All shipping timeframes shown at checkout refer to business days, not calendar days

VAT & Import Duties

All applicable VAT, duties, and import fees are covered by our fulfillment partner. You will not be charged any additional fees upon delivery.

Sales Tax (U.S. Orders)

Sales tax is included where applicable based on local regulations.

Order Tracking

Once your order has shipped, you will receive an email with tracking details so you can monitor its progress.

Delays and Customs

International shipments may experience delays due to customs processing or unforeseen circumstances. While we work to ensure timely delivery, we are not responsible for delays caused by customs or local postal services.

Contact Information

If you have any questions regarding your order or shipping, please contact us at:

Trade Name: VELYRA™
Operated by: VELYRA LLC

Address: 124 Kensington High Street, London, W8 7RL, United Kingdom

E-Mail: support@velyralondon.com
Contact Form: https://trynewaura.com/pages/contact
Customer Service: Monday to Friday between 9:00 am EST to 1:00 pm EST